Age & kids policy at Sheraton Grand Chicago Riverwalk
Sheraton Grand Chicago Riverwalk is a family-friendly downtown hotel: the registering guest must be at least 21 to check in, but families are welcome and up to two children age 17 or younger stay free in their parents' room using existing bedding. The property is not all-inclusive—meals and drinks are charged separately.
In this guide
Who can check in
The hotel requires the registering guest to be at least 21 years old and to present a valid photo ID and credit card at check-in.
This minimum-age rule applies to the guest completing the room reservation and is enforced at arrival; confirm details with the hotel if you expect someone younger to arrive first.
- Official check-in time begins at 4:00 PM.
- Guests must present photo ID and a credit card at arrival.
- Late check-out may be available for a fee and is subject to availability.
| Policy | What to expect |
|---|---|
| Minimum age to check in | 21 years (ID & credit card required) |
| Standard check-in time | 4:00 PM |
| Check-out time | By 12:00 PM (noon) — confirm at booking |
Children and extra beds
Sheraton Grand Chicago Riverwalk is marketed as family-friendly. Up to two children age 17 or younger can stay free in a parent or guardian's room when using existing bedding.
If you need extra sleeping space, rollaway beds can be requested but carry a fee. Request rollaways in advance when booking to ensure availability.
- Up to 2 children (age 17 or younger) stay free with parents on existing bedding.
- Rollaway bed fee: USD 25 per night (request in advance).
- Some suite types include additional beds (e.g., Twin Murphy Bed in some Suite types).
| Room example | Extra bed detail |
|---|---|
| Traditional Room | Uses existing bedding; rollaway available on request |
| Suite, 1 Bedroom, River View (Ambassador) | Includes 1 Twin Murphy Bed (per room description) |
| Suite, 1 Bedroom (Burnham) | Includes 1 Twin Murphy Bed (per room description) |
Dining and meal costs
The hotel is not all-inclusive. On-site restaurants and bars charge separately for meals and drinks.
Options range from quick café items to full dinner service; Riverside Café, Shula's Steak House, CHI Bar, Link Café, and a seasonal Chicago Burger Company operate on property but have separate hours and charges.
- Riverside Café: breakfast, lunch, weekend brunch (fee applies).
- Shula's Steak House: dinner service with a smart-casual dress code.
- Link Café: coffee and quick bites (open early daily).
- Chicago Burger Company: seasonal riverside outlet; check current availability.
| Venue | Typical service |
|---|---|
| Riverside Café | Breakfast, lunch, brunch (separate charge) |
| Shula's Steak House | Dinner (separate charge) |
| Link Café | Coffee and grab-and-go items |
Pool, fitness, and kid facilities
The hotel has one indoor heated pool on the 7th floor with large windows overlooking downtown and Lake Michigan. Pool towels are provided and the pool is open year-round.
A two-story Sheraton Fitness Center (7th floor) with Peloton bikes, Life Fitness equipment, weights, and a dry sauna is complimentary for guests; many guests report 24-hour access to the fitness center.
- Indoor heated pool hours listed as daily 7:00 AM–10:00 PM (some aggregators show 6:00 AM start; confirm on arrival).
- Pool towels provided on the 7th floor pool deck.
- Fitness center is complimentary; equipment includes Peloton bikes and cardio/weight machines.
| Facility | Notes |
|---|---|
| Indoor Heated Pool (7th floor) | Year-round; oversized windows; towels provided |
| Sheraton Fitness Center | Two-story, Peloton bikes, dry sauna; complimentary |
| Children's programming | Hotel has hosted kid-focused events (gingerbread workshops, Santa visits) per booking sites |
Pets, accessibility, and safety
Pets are allowed: Marriott policy at this property permits up to two pets per room with a maximum weight of 75 lbs per pet. Pets must be accompanied and cannot be left alone in rooms; a pet fee may apply (policies and fees vary over time).
The hotel offers accessible parking, elevators, accessible registration, and pool access options for guests who need them.
- Pet limit: up to 2 pets per room; max 75 lbs each (fee policy may vary).
- Accessible features: ramps/lifts, 48-inch elevator doors, accessible parking spaces.
- Property is fully smoke-free.
| Service | What to expect |
|---|---|
| Pet policy | Up to 2 pets per room; check current fee and rules |
| Accessible rooms/parking | Accessible registration, elevators, and designated parking |
| Smoke policy | Entire property is smoke-free |
Booking tips for families
When booking, confirm the specific room type and bedding arrangement you need — room names should be used exactly (for example, Traditional Room, Deluxe Room, Suite, 1 Bedroom, River View (Ambassador)).
Ask about rollaway availability and fees, pool hours for your stay dates, and whether any seasonal dining outlets (like Chicago Burger Company) will be open during your visit.
- Mention 'up to 2 children 17 and under stay free' when booking to confirm rate application.
- If you need club amenities, book a Room, Club Lounge Access or a Club Lounge Access suite — the Sheraton Club Lounge is on the 33rd floor.
- Confirm destination/daily fee inclusions (Wi‑Fi, some activities) and any parking or pet fees before arrival.
| Item to confirm | Why |
|---|---|
| Children stay-free policy | Ensures rate is applied at booking |
| Rollaway bed availability | Limited supply and added fee |
| Seasonal restaurant hours | Some outlets operate seasonally or have reduced hours |
