Traditional Room

You can choose 1 King Bed or 2 Double Beds, and the room sleeps up to 4 guests. Beds have a pillowtop mattress and a down comforter, and there is a pillow menu if you like to choose your own pillow. Sheets are changed on request.

Yes, the hotel is family-friendly. The two-double-bed option suits parents with children, and up to 2 children aged 17 or younger stay free when using existing bedding in the parent's or guardian's room. If you need extra sleeping space, a rollaway bed is USD 25 per night.

The room has a closed captioned TV, a grab bar near the toilet (35 inches high) and a height-adjustable showerhead. It also has lever door handles, a low-height door lock, low-height electrical outlets in the bathroom and a low-height view port in the door. The hotel also has accessible on-site parking and elevators, and a self-operating lift or sloped entry for the pool.

The bathroom comes with free toiletries, shampoo, soap, towels, toilet paper and a hair dryer. A toothbrush and toothpaste are available on request. The showerhead is height-adjustable.

The hotel charges a destination fee of $20 plus tax per day. It includes a food and beverage credit, fitness classes, Chicago popcorn, a local gift and in-room WiFi. Some third-party travel sites list a separate in-room internet charge, so check the fee details at booking.

The indoor heated pool on the 7th floor has oversized windows with views of downtown and Lake Michigan, and it is open daily from about 7:00 AM to 10:00 PM. The complimentary Sheraton Fitness Center next to it is a two-story space with Peloton bikes, Life Fitness equipment and a dry sauna, and reviews describe it as open 24 hours. There is no dedicated spa, but massage is offered for an extra charge.

Riverside Café on the second floor serves breakfast, lunch and weekend brunch with river views. Link Café serves Starbucks drinks, pastries and sandwiches from 6:00 AM to 4:00 PM. Shula's Steak House serves dinner daily from 5:30 PM to 11:00 PM. CHI Bar is open Tuesday to Saturday from 4:00 PM to midnight. The seasonal Chicago Burger Company sits on the Riverwalk, and A La Carte provides room service.

The hotel is directly on the Chicago Riverwalk. The Magnificent Mile is a 5–7 minute walk and Millennium Park is about 10 minutes. Navy Pier is roughly a 14-minute walk and the Red Line Grand station is about 12 minutes. Oak Street Beach is around 24 minutes on foot. River architecture boat tours depart about 1,250 feet from the hotel.

Check-in begins at 4:00 PM and check-out is by noon, with late check-out subject to availability and a fee. The minimum check-in age is 21, and you will need photo ID and a credit card. Self-parking is $75 per day on the hotel's official listing, and valet is roughly $58–$63 a night. GO Airport Express Shuttle serves the hotel for a fee. Midway is about 12–13 miles away and O'Hare about 17–18 miles.