Room, Club Lounge Access (High Floor, Concierge)

This room sits on a high floor, so the outlook is of the Chicago River and the city skyline. The hotel is right on the Chicago Riverwalk, and the height gives a calmer, more open perspective than the lower floors. Blackout drapes let you darken the room when you want to sleep.

You can choose one king bed or two double beds. The room accommodates up to 4 guests. A rollaway bed can be added for an additional nightly surcharge, reported at about $25 per night. The mattress is pillowtop, the bedding includes a down comforter, and a pillow menu is offered.

Guests in this category can use the Sheraton Club Lounge on the 33rd floor. It is a quieter place to work or relax above the river. The hotel can explain the lounge's daily offerings and hours when you book.

The bathroom has free toiletries, shampoo, soap, towels and a hair dryer, and toothbrush and toothpaste are available on request. The room also has accessibility features: a grab bar near the toilet at 35 inches high, a height-adjustable showerhead and low-height electrical outlets in the bathroom. Further fittings include lever door handles, a low-height door lock and a low-height view port in the door. The TV has closed captioning.

It suits both. Couples can take the king bed, while families can choose the two double beds. Up to two children aged 17 or younger stay free when they use the existing bedding in a parent's or guardian's room. The hotel welcomes pets, up to two per room at a maximum of 75 lbs each. They must not be left alone in the room. The hotel is entirely smoke-free.

There is a flat-screen TV with cable channels, streaming services including Netflix, and pay movies. The room has air conditioning and heating. Bed sheets are changed on request. Room service is available through A La Carte, the hotel's in-room dining.

The hotel has several options. Shula's Steak House serves dinner daily from 5:30 PM to 11:00 PM. Riverside Café, on the second floor with river views, serves breakfast, lunch and weekend brunch. Link Café serves Starbucks® drinks, pastries and sandwiches from 6:00 AM to 4:00 PM. CHI Bar is open Tuesday to Saturday from 4:00 PM. Chicago Burger Company on the Riverwalk is seasonal.

Check-in begins at 4:00 PM, and the minimum check-in age is 21 with photo ID and a credit card. Check-out is by noon on the hotel's own listing, though some booking sites show 11:00 AM, so check your confirmation. A daily destination fee of $20 plus tax includes a food and beverage credit, fitness classes, Chicago popcorn, a local gift and in-room WiFi. Self-parking is $75 per day, and valet is also offered. Late check-out is subject to availability and carries a fee.

The hotel sits directly on the Chicago Riverwalk. The Magnificent Mile is a 5–7 minute walk, Millennium Park about 10 minutes, and Navy Pier about 14 minutes. Riverboat architecture tours depart a short distance away. On the 7th floor you'll find an indoor heated pool with city and lake views, open daily until 10:00 PM, and the complimentary Sheraton Fitness Center. The gym has Peloton bikes and a dry sauna, and guests report 24-hour access.